Moving surveys online for data collection and reporting
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Ease of use, functionality and cost are probably the three main drivers for purchasing any software. In my view, most CATI (Computer Assisted Telephone Interviewing) software packages fail on at least one of these criteria – some are expensive, some lack functionality or not even genuine CATI survey software systems and some are simply overpriced. QPSMR CATI has addressed all these issues, so let’s look in a bit more depth about how you could use QPSMR CATI.
When it comes to CATI software, ease of implementation is just as important as ease of use. In addition to this, project management should also be easy such that problems are easy to understand and solve. So, let’s walk through the four steps you need to go through and compare those steps to other products in this field.
When you buy QPSMR CATI, you get two software programs. The main QPSMR CATI Administrator licence, which allows your staff to develop questionnaires and manage projects, and TELIN, which your interviewers use to conduct interviews with respondents. There is no limit to the number of users that can manage questionnaires and surveys. Installation is easy – we provide a free guide if you are not familiar with installing software. The QPSMR CATI Administrator licence is installed on your server whereas the TELIN software can be installed on the server or locally on each interviewer’s machine.
To function fully, QPSMR CATI needs a server – this can be a server in your office, a remote server or a Cloud server. The good news with QPSMR CATI is that its unique design means that you need less power than other ‘hungry’ CATI systems. The reason for this is that an interviewer only connects to the server at the start and end of an interview. In other words, there is very low traffic across your server. This is important and can be a hidden and expensive cost with many systems. Almost all other systems, are relaying back and forth to the server as each question is presented during an interview – and, there is nothing worse than a delay during an interview. This will not happen with QPSMR CATI.
Whatever CATI software you use you will, of course, need to learn how to set up the questionnaires that you intend to deploy. Many CATI systems use complex scripting languages to develop the questionnaires. Personally, I find this a dangerous route to go unless you have a very high volume of surveys and a team of people who are skilled in scripting the surveys. QPSMR is entirely GUI (graphical user interface) driven with easy to follow menus. That’s not to say that there may be several features that you will need to learn, but most things are intuitive or easy to remember once learnt.
To facilitate your use of QPSMR CATI, there are series of videos which help you to prepare your questionnaires. These cover three areas:
Since we introduced these videos in early 2018, we have found that customers have reported far easier onboarding – and making things easy is our primary goal.
Preparing a questionnaire using all the features you need is a key part of the process, but managing a survey is equally important. I believe that it is important to make tasks such as deploying surveys, managing the sample, handling and monitoring quotas and managing interviewers as easy as possible. Again, QPSMR CATI does this through a GUI interface that is easy to follow. We supply an easy to edit template that will cover all the tools you need to control your survey – from initial greetings, managing quotas, timing sections of the questionnaire, managing call backs and all the other facilities needed by a professional CATI operation. All these tools are easy to understand and do not require programmers.
Again, there is a series of videos that will explain how to use these features and, once again, clients find that once they have followed the procedures once or twice, there is little more to learn. There are training materials for interviewers so that they can become productive quickly. Every new user gets free access to these videos as well as some free online training and a Q&A session.
Some CATI systems have good reporting systems that allow you to monitor productivity, project progress etc. However, they can be fixed reports that do not give you the information you need to run your business efficiently. As QPSMR CATI includes a full reporting system, it is easy to produce any reports you need – you can customise them to show exactly what data you need. The data can even be used to automate figures and charts for management reports. And, if you want to export the data to Excel or Google Sheets, for example, so that you can produce your own reports, this is easy to do at the press of a button or two.
Of course, I’ve not mentioned cost too much in this article. You will find QPSMR CATI’s cost competitive for several reasons – some obvious, some less obvious:
I think QPSMR CATI is a compelling package for companies wishing to conduct CATI surveys. You can start small and grow as your CATI business grows. The software is compatible with most other market research software so that you can provide your clients with data in the form they need.
If you want to find out more, please contact our Product Consultant, Charlotte Hearn at email@example.com.