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  • Problems with the mean of mean scores

    A lot of our analysis and reporting services work includes the calculation of mean scores. Most questionnaires have rating scales where respondents rate various attributes or statements from agree strongly to disagree strongly or some other scale. For customer satisfaction, employee surveys mystery…

    Phil Hearn
    Author: Phil Hearn - Date posted: 25 August 2016
    Category: data-analysis - Tags: means, average, analysis, DP, calculations, statistics