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Overview for calculations

  • Problems with the mean of mean scores

    A lot of our analysis and reporting services work includes the calculation of mean scores. Most questionnaires have rating scales where respondents rate various attributes or statements from agree strongly to disagree strongly or some other scale. For customer satisfaction, employee surveys mystery…

    Phil Hearn
    Author: Phil Hearn - Date posted: 25 August 2016
    Category: data-analysis - Tags: means, average, analysis, DP, calculations, statistics

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It was a wonderful experience attending these [MRDCL training] sessions where the topics were explained well. You are always very supportive in solving our queries. I really appreciate your support. I would also like to thanks Phil as his experience and understanding in the sector has made things very easy to understand. Apart from technical understanding, he always explained to us the best way to do things. Once again, thanks to you, Phil and Lauren.

Sudhir Shrivastav, Nielsen
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