How much will it cost to learn to use a new survey software system?
As a software vendor, I am often surprised how fo…
Read more
Leaders in Innovative Research Solutions
Leaders in Innovative Research Solutions
A lot of our analysis and reporting services work includes the calculation of mean scores. Most questionnaires have rating scales where respondents rate various attributes or statements from agree strongly to disagree strongly or some other scale. For customer satisfaction, employee surveys mystery…
One of the things I like to do once a year is to question the way we do everything. This covers everything that I can think of – how new sales are handled, how purchase invoices are handled, how we answer the phone etc. You name it, I try to question it. It’s a good exercise and can involve everyon…
