Leaders in Innovative Research Solutions

Overview for experience

  • Webinar: 5 myths about Customer Experience Feedback

    In this webinar, we discussed some myths that surround the business of Customer Experience Feedback as well as exploring what are the most important aspects of CX Feedback to focus on. Some key takeaways Th webinar look at the shortcomings of NPS (Net Promoter Score), which is used extensivel…

    Phil Hearn
    Author: Phil Hearn - Date posted: 18 September 2018
    Category: MR-business - Tags: customer, experience, CX, feedback