Working with MRDC
We have a number of suggestions to ensure that your relationship with MRDC works well and that your project runs smoothly. It is often hard for our customers to estimate the impact of making changes. Some things may seem simple, but be quite complex to re-program and, conversely, we have found that things customers consider to be difficult may actually be easy. This makes project management difficult for our customers, so here are some key thoughts based on our experience on working with many customers in many different fields.
- Try to be clear about what you want - client or management requirements often change. We often find that the real users of reports do not focus their minds on what they want until they are nearly due. For us, this is not good. It is important to be clear about what is needed before we start programming. If there is anything you are uncertain about or you think it might change, it is always better to tell us.
- Make sure there is time for a test phase – projects always run more smoothly if we are able to carry out a thorough test of the report automation task in advance of the delivery of the real reports.
- Tell us if you are flexible – The 80-20 rule applies to programming just as much as it does for many other business areas. It’s not uncommon for 80% of the programming time to be spent on 20% of the output. So, do you really want your output to look exactly as you have described or shown in your template? If not, we might be able to recommend a cheaper solution which gives the same information.
- Timings are all-important – A number of differently skilled people will work on your project for you at MRDC. There will be a project manager who will coordinate the project from start to finish and be your main contact, but analysts, programmers, checkers and production staff will also be involved in the process. Therefore, keeping to timings as far as possible is important. We also recommend that the time spent on testing is used wisely to ensure a smooth process for the live runs.